We're with you.
Every step.
From installation to long-term operation, Sekawa Robot provides comprehensive after-sales support to keep your automation running at peak performance.
Service Process
Simple. Fast. Reliable.
A streamlined service process designed to minimize downtime and maximize your productivity.
Contact Support
Reach us via phone, email, or our online portal. Available 24/7 for urgent issues.
Issue Diagnosis
Our engineers assess the issue remotely or on-site within 2 hours of initial contact.
Solution Planning
A customized repair or maintenance plan is prepared and communicated to you clearly.
Execution & Repair
Certified technicians execute the solution with genuine parts and professional tools.
Verification & Follow-up
We verify full functionality and follow up to ensure your satisfaction and system stability.
Support & Maintenance
Expert care, always on.
Comprehensive technical support and preventive maintenance to protect your investment.
Remote Technical Support
Our engineers provide real-time remote diagnostics, parameter adjustment, and software troubleshooting via video call or remote access tools -- resolving most issues without on-site visits.
- 24/7 emergency hotline support
- Remote PLC and robot parameter debugging
- Multilingual technical documentation
On-Site Service
When remote support isn't enough, our certified field engineers are dispatched to your facility for hands-on installation, commissioning, and repair.
Preventive Maintenance
Scheduled inspection and maintenance programs to prevent failures before they occur, extending equipment lifespan and ensuring production continuity.
Genuine Spare Parts
Fast access to authentic Sekawa Robot spare parts. Our warehouse stocks critical components for all product lines to minimize lead times.
Operator Training
On-site and remote training programs for operators and maintenance staff to ensure safe, efficient use of Sekawa Robot equipment.
Warranty & Guarantee
Built to last.
Backed to perform.
Every Sekawa Robot product ships with a comprehensive warranty and service guarantee -- because your confidence matters.
All mechanical and electrical components covered under standard warranty from delivery date.
Technical response within 24 hours for any warranty-covered issue, worldwide.
ISO 9001 quality management and CE certification ensure every product meets international standards.
Guaranteed spare parts supply for a minimum of 5 years after product purchase.
What's covered under warranty
- Manufacturing defects in materials and workmanship
- Mechanical component failures under normal operating conditions
- Electrical and control system malfunctions
- Free replacement of defective parts with genuine components
Extended service options
- Extended warranty packages up to 36 months available
- Annual preventive maintenance contracts for all product lines
- Priority response SLA with dedicated account engineer
- Customized service agreements for large-scale deployments
Why Customers Trust Us
Numbers that speak.
Over a decade of industrial automation experience, trusted by customers across 38 global markets.
ISO 9001 & CE Certified
Rigorous quality management and international compliance certification for every product line we manufacture.
Foxconn-Trained Engineers
Core technical team with deep automation R&D experience from Foxconn's automation equipment development department.
176 Product Categories
Modular product system with 30,000+ combinations and 30+ specialized casting molds for maximum compatibility and fast delivery.
Customer Stories
Trusted by industry leaders.
What our customers say about Sekawa Robot's after-sales service and long-term support.
"Sekawa's remote support team resolved our welding robot calibration issue within hours. Their engineers are knowledgeable and responsive -- exactly what we need for production-critical systems."
"We've deployed over 200 Sekawa positioners across our facilities. The spare parts availability and warranty coverage give us full confidence in long-term operations."
"The preventive maintenance program from Sekawa has dramatically reduced our unplanned downtime. Their team proactively identifies issues before they become production problems."
Get Support Now
Need help with
your equipment?
Our after-sales team is ready to assist. Contact us now for technical support, maintenance scheduling, or warranty inquiries.