We're with you.
Every step.
From installation to long-term maintenance, Sekawa Robot delivers comprehensive after-sales support to keep your automation running at peak performance.
Simple. Efficient. Reliable.
Our after-sales workflow is designed to minimize downtime and maximize your productivity with a clear, structured support path.
Submit Request
Contact our support team via phone, email, or online portal to log your service request.
Diagnosis
Our engineers assess the issue remotely or on-site, identifying root causes with precision.
Solution Plan
A tailored repair, replacement, or maintenance plan is proposed and confirmed with you.
Execution
Certified technicians implement the solution with genuine parts and documented procedures.
Follow-up
Post-service verification, performance reporting, and preventive recommendations to avoid recurrence.
Always on. Always ready.
Comprehensive technical support and proactive maintenance services designed to maximize uptime and extend equipment life.
Remote Technical Support
Our engineering team provides real-time remote diagnostics, parameter adjustment, programming assistance, and troubleshooting guidance -- minimizing downtime without waiting for on-site visits.
On-Site Service
Certified Sekawa engineers dispatched directly to your facility for installation, commissioning, repair, and hands-on training sessions.
Preventive Maintenance
Scheduled inspection and maintenance programs to detect wear, calibrate systems, and prevent unexpected failures before they impact production.
Genuine Spare Parts Supply
With 176 product categories and 30,000+ product combinations, Sekawa maintains a rich spare parts inventory ensuring fast and accurate replacements for all robot models, positioners, ground rails, and accessories.
Browse parts catalogBuilt to last. Backed by promise.
Every Sekawa product ships with comprehensive warranty coverage and clear service commitments so you can invest with confidence.
Standard Product Warranty
All Sekawa robots, positioners, ground rails, and accessories are covered by a 12-month warranty from delivery date, covering manufacturing defects and component failures.
Warranty Replacement Parts
During the warranty period, confirmed defective parts are replaced free of charge with free shipping to your location, ensuring no additional cost burden.
Technical Documentation
Customers receive permanent access to technical drawings, 3D models, operation manuals, and maintenance guides -- available online anytime for the life of the equipment.
Certified Quality System
ISO 9001 and CE certified manufacturing processes guarantee consistent product quality, reliable mechanical structure, and international compliance standards.
Account Engineer
Key accounts receive a dedicated technical account engineer for personalized support, project coordination, and long-term relationship management.
Customization Support
Full OEM and ODM cooperation available for distributors and integrators, including custom specifications, branding, and tailored automation project support.
Empowering your team to excel.
Sekawa offers structured training programs for operators, maintenance staff, and integration engineers -- delivered on-site, at our Tianjin facility, or remotely via video conference.
Trusted by industry leaders.
Over a decade of reliable delivery and engineering partnership with robot integrators, manufacturers, and automation companies across 38 global markets.
"Sekawa's after-sales team responded within hours and resolved our welding robot issue remotely. Their technical depth and speed of response is unmatched. We've standardized on Sekawa across all our integration projects."
"The spare parts availability is exceptional. We ordered replacement components for a positioner and received them with detailed installation documentation within days. Sekawa truly understands what integrators need."
"We've been working with Sekawa for 3 years across multiple factory automation projects. Their modular product system and responsive after-sales support have made them our go-to supplier. Highly recommend for any serious integrator."
Certifications & Standards
Questions answered.
Everything you need to know about Sekawa's after-sales service.
What is covered under the standard warranty?
How quickly can I expect a response to a support request?
Can I get spare parts for older Sekawa models?
Do you provide after-sales support for international customers?
Is training available for our maintenance team?
Need support?
We're here for you.
Reach out to our after-sales team through any channel. We respond fast and resolve efficiently.